FAQs

Here are a few of our most frequently asked questions.
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Do you have a size chart?
There's a Size and Fit chart in inches for every piece available on our website, but we're already working on ways to improve them. Sometimes you need to double the values of the chart since they refer to the flat product. Also, our size chart is in inches. If the item doesn't fit you, don't worry! We'll be happy to help you. Ok?
When will my order be processed?
Our orders normally take 1-3 business days to get ready specially for you at our Warehouse
How long will my order take to dispatch?
We estimate you will receive your order within 5-7 business days from the shipping date if you are located within the continental U.S., or 2-4 weeks if you are located in Hawaii or Alaska.
Can I cancel my order?
Yes, we can definitely help you with that, but only if your order has not been shipped. If you have an order cancellation request, please reach out to our CS team at least 2 hours after the purchase and they'll be more than happy to help you. Please remember that our Warehouse is always trying to make your package arrive as soon as possible, so it may not always be possible to issue a cancellation.
If the cancellation is not possible, please, don't worry! Once you receive your package, please make a free return through this link: https://returns.farmrio.com/
 
Can I pick up my order at the store?
Of course! You can choose the "pick up at the store option" and we will let you know when your package is ready for pick up! It takes about 5 business days, okay? Check out our stores here: https://www.farmrio.com/pages/stores
Can I exchange my order?
We also have an option to exchange the items which can be very easy!  Please click on the link below to begin the exchange process: https://farm-rio.returnly.com/ Follow the simple steps and your new item will be with you in no time! Just remember that we can exchange sizes and styles. If you choose to exchange for another style, keep in mind to exchange for the same quantity of items and if you have some value discrepancy to issue the payment to keep the purchase.
Delivery
    • Free (4-8 business days)
    • Standard Shipping (4-8 business days)
    • Express (2-3 business days)
    You will receive your order within 1-8 business days from the shipping date, depending on where you are in the continental U.S. and the shipping service selected; or 1-4 weeks if you are located on Hawaii or Alaska. We do not ship on the weekends or U.S. holidays, and we also don't offer a Saturday delivery option. Once shipped, you will receive a Shipment Confirmation email with a tracking number. Some orders may be subject to signature requirement upon delivery due to order value. UPS usually operates between 9am—6pm on business days. Please note that UPS cannot deliver to P.O. Boxes or APO/FPO addresses. *Taxes will be added when laws apply. **International shipping excluded Russia.
    How to take care of your garments.
    Our pieces are made with love and are very delicate. In order to make them last as long as possible, we suggest you follow the instructions presented on the care label of each piece.

    Find the meaning of each symbol below: [icon-wash-1][icon-wash-2][icon-wash-8][icon-wash-15]
    [icon-wash-3][icon-wash-4][icon-wash-5][icon-wash-6][icon-wash-7]
    [icon-wash-9][icon-wash-10][icon-wash-11][icon-wash-12][icon-wash-13][icon-wash-14] 1. Washing Process
    The tub symbolizes the domestic washing treatment by manual or mechanical process. It is used to transmit information regarding the maximum temperature for washing and other cleaning processes. [icon-bleach-1][icon-bleach-2][icon-bleach-3] 2. Bleaching Process
    The triangle symbolizes the bleaching process. [icon-tumble-1][icon-tumble-2][icon-tumble-3] 3. Drying Process
    The circle with the square represents the drying drum which is used after the washing. The maximum temperature is indicated by one or two dots inside the symbol. [icon-dry-1][icon-dry-2][icon-dry-3][icon-dry-4] 4. Natural Drying Process
    The symbols above mean natural drying. The square with three vertical lines inside represents drip, where the textile is hung wet and may or may not be straightened after the water excess. [icon-iron-1][icon-iron-2][icon-iron-3][icon-iron-4] 5. Ironing Process
    The iron symbol represents the domestic ironing and ironing pressing process, with or without steam. The maximum temperature is indicated by one, two, or three dots inside the symbol. [icon-dryclean-1][icon-dryclean-2][icon-dryclean-3][icon-dryclean-4][icon-dryclean-5]
    [icon-dryclean-6][icon-dryclean-7][icon-dryclean-8] 6. Professional Cleaning Process (Dry or Humid)
    The circle symbolizes the dry cleaning and wet cleaning processes for textiles (excluding genuine leather and fur) made by professionals. the wet cleaning symbol is optional.
    What is your return window?
    All returns should be in new, unworn condition with the tags still attached. Returns received postmarked after 30 days from the delivery date will be automatically reshipped to the customer upon receipt at our warehouse.
    Do you restock?
    Sometimes we get some returns from other customers, so we always suggest you to keep an eye out on our website! You can also click on Notify Me When Available if the product is still available on different sizes.
    What's your return policy?
    • Unworn, unwashed, undamaged pieces with original tags attached are eligible for a return or an exchange; 
    • Exchanges are available for the same style only; 
    • All sale items marked as final sale cannot be returned or exchanged. They are marked and are the ones with 60% off or more.
    • Discounts cannot be combined with any other offer; 
    • Mailed returns must be postmarked within 30 days of the delivery date;
    • International orders can only be returned for a full refund;
    • Return shipping is free for U.S. orders and there is a fee for International returns that will be deducted from your refund when it is processed;
    • Price matches can only be honored within 7 days of purchase and any duties and taxes paid are nonrefundable. All refunds will be credited to the original form of payment.
    • For US Returns, please visit the portal to start the process: https://returns.farmrio.com In order to make your return easier, please pay attention to the step-by-step instructions on the website and make sure to mark only the items you’re going to send back to our Warehouse.
    •   For International Returns, please visit the return portal to start the process: https://web.global-e.com/Returns/portal  Remember that there is a $30 fee* for international returns that will be deducted from your refund when the return is processed. *Free returns for Australia, Canada, United Kingdom and Europe Union. 
    •   Also, you can return in store. Online returns can be made in store. Check our stores locations and don't forget to bring your invoice/receipt: https://www.farmrio.com/pages/stores
       
    Return and Exchange
    Our return policy states that you can return your purchase within 30 days starting from the day you placed your order. All items tagged as FINAL SALE cannot be exchanged or returned. Exchanges are available for the same style only. Please use the shipping label provided through our portal to ship the item back to us. If you need to return an order in which the purchase qualified for a free gift, the gift must be returned with the rest of your order if you no longer qualify for the offer. If the gift is not returned, we serve the right to charge you the full price of the item in the payment method the original purchase was made with. Farm Rio Warehouse - Bergen; 299 Thomas E. Dunn Memorial Hwy, RUTHERFORD, New Jersey, 07070 *There is a $15.00 USD fee for international returns that will be deducted from your refund when the return is processed. No exchanges. Any duties and taxes paid are nonrefundable.
           
    When will I receive my refund?
    Return processing might take up to 15 business days upon delivery at Warehouse. As soon as you start a return, we offer you an instant refund voucher that you can be used on your next purchase! If you decide not to proceed and place a new order, don't worry. You will receive a full refund on your original form of payment in a few days! Once we process your return, please allow 10 business days for your bank to post the refund to your account. You will receive an email when we've processed your refund, so you know it’s on the way. Your refund will be credited back to the original form of payment.
     
    What are final sale items?
    We only do not accept return of final sale items. They are marked and are the ones with 60% off or more. The final sale items are always marked.
     
    Refund Gift Card?
    It’s okay to return an item! As soon as you start a return, we offer you an instant refund voucher that can be used on your next purchase! If you decide not to proceed and place a new order, don't worry. You will receive a full refund on your original form of payment in a few days! Return processing might take between 15 business days upon delivery at our Warehouse. Once we process your return, please allow 10 business days for your bank to post the refund to your account. You will receive an email when we've processed your refund, so you know it’s on the way. Your refund will be credited back to the original form of payment.
           
    What about plus sizes?
    In respect to transparency, FARM US does recognize that we need to better understand the U.S. plus size apparel market. In Brazil, we chose to be democratic regardless of sizing and this is an idea that we like very much. Creating democratic collections where women are invited to discover and build relationships with clothes - navigating thru styles rather than sizes. We know how important it is to find an item that fits you perfectly. We will keep working on it to bring you great news sooner than later.
     
    Can I get a price adjustment?
    Why not? Price adjustments can be honored within 7 days of purchase and any duties and taxes paid are nonrefundable. All refunds will be credited to the original form of payment used to make the purchase. Also, please make sure that your items were purchased on FARM Rio's website.
     
    I really want to join the team!
    • Are you a sun-filled, enthusiastic professional? A free spirit full of positive energy and detail oriented? Do you have a bright smile, positive attitude and a shining soul? Send your resume to  https://linkedin.com/company/grupo-soma/ 
       

    • Do you want to be a stockist?
      We're happy to know about your interest to be part of FARM. Please, contact wholesale@farmrio.com for more information.