Here are a few of our most frequently asked questions.
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What is FARM Rio?
Farm Rio is a global fashion and lifestyle brand that captures the true essence of Brazil. Using a playful mix of proprietary prints and radiant colors and textures, FARM Rio inspires a life well-lived - one of authenticity, vibrancy and natural beauty.
What is FARM's founding story?
It all began in 1997 at a marketplace in Rio de Janeiro. Founders Kátia Barros and Marcello Bastos introduced a collection of colorful garments capturing the vibrant spirit of Rio. Locals immediately fell in love with FARM’s authentic and bold designs. Propelled by the enthusiastic response, FARM went on to open stores all across Brazil, eventually earning a reputation as Brazil’s most beloved lifestyle brand.
What is One Tree Planted?
FARM Rio is joining forces with One Tree Planted, an organization whose mission is to make it simple for people to give back to the environment. With each purchase on FARMRio.com and at our retail locations, we donate one tree to be planted in Brazil’s endangered Atlantic Forest. Our goal is to help recover endangered forest ecosystems and protect fresh water supply, and we want to make it easy for our customers to join us in this mission.
When will my order be processed?
Orders are shipped within 2 business days of purchase from our New York City warehouse, pending availability and credit verification. Express or overnight orders placed after 1 PM will ship on the next business day. We offer overnight shipping for orders within the U.S. You can select Next Day Air for $35 at checkout. Once your order is shipped, we estimate you will receive your order within 5-7 business days of its ship date if you are located within the continental U.S., or 2-4 weeks if you are located in Hawaii or Alaska. We do not ship on the weekend or U.S. holidays, and don't offer Saturday delivery yet.
What's the online return policy?
FARM is happy to accept returns of unworn, unwashed, undamaged, or defective items with original tags attached purchased online or in store for a full refund or exchange within 30 days of the original purchase. All apothecary, undergarments, and sale items are considered final sale. Mailed returns must be postmarked within 30 days of original purchase, else they will be ineligble for return and automatically reshipped to the customer. Return shipping will be deducted from your original for of payment. Your refund will be credited to the original form of payment used to make the purchase. FARM monitors returns to identify potential misuse or abuse of our return policies. We reserve the right to refuse service to anyone.
What if my return is late?
All returns should be in new, unworn condition with the tags still attached. Any returns received postmarked after 30 days from the ship date are ineligible for return and will be automatically reshipped to the customer upon receipt at our warehouse.
What if I want to exchange something for different size or color?
Uh oh! We're unable to process exchanges. However, you can always return the original items you purchased for a full refund, and place a new order.
When will I receive my refund?
Once we receive your return, please allow 3-4 business days for us to process, and then 5-10 business days for your bank to post the refund to your account. You wil receive an email when we've processed your refund, so you know it’s on the way. Your refund will be credited back to the original form of payment.
How do I return my online order?
Please contact us at HELLO@farmrio.com.